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Berliner Strasse, Frankfurt am Main
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FAQ
Frequently Asked Question
Ordering and Payment
How can I order at copyshopffm.de?
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How can I transmit my print data?
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What payment options does Copyshopffm.de offer?
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When can I pay my print job?
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Do you also offer the "Buy on account" option?
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What do I have to state when paying?
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Can I pay several orders at once?
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When do I get the bill?
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How many files can I upload to an order?
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Is there a minimum order value?
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Production and Delivery
Is neutral shipping possible?
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Can I get a delivery note?
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Can I specify a time for the delivery?
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Can I distribute my order to different addresses?
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Which service provider ships my orders?
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How long does production and shipping take?
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Where does CopyshopFFM.de deliver?
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When do I receive my order?
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Can I change the delivery address after ordering?
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Pickup
When can I pick up my order?
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Do I have to bring something when picking up?
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Do I have to print the order confirmation for pickup?
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Can I order online and pay in-store?
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I can't pick up my printouts for a few days. Is that okay?
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Where can I pick up my order?
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Print Data
Do I need printable data?
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Does CopyshopFFM.de check my print data?
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What is the bleed?
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Which file formats can I use?
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Products
Which side is stapled and punched?
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Which products are suitable for embossing?
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Is there a price overview?
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Can I print or save my product calculation?
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Which formats are available?
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Technical Questions
I can't upload a file. Why?
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CopyshopFFM.de does not work properly, why?
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Which file formats are accepted for printing?
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What resolution should my print data have?
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Should I use CMYK or RGB?
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How large can my file be?
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Which bleed allowance is necessary?
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Can I submit open files (Word, PowerPoint)?
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Complaints
Are there any costs for complaints?
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I urgently need a reprint. Can I order it myself?
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How are complaints handled?
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Can I return my product?
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What deviations are acceptable?
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What information is needed for complaints?
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How can I submit a complaint?
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How long does complaint processing take?
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How long can I complain about printed products?
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